All customers information are stored securely and confidentially. No one but "us" will see it. All orders are sent out within 5-7 business days after confirming payment. All products come with a warranty (EXCHANGE only, no refund) If something breaks during transit, we can exchange it for you. The warranties on all items usually lasts within one year of the purchase. We have plenty of products in stock, if one is out of stock, we can refund your money back or exchange it for a new item. We ship out orders via UPS, USPS, and Canada Post.